This Privacy Policy describes how ADE Labs Private Limited, operating through its brand Zwik (“Zwik”, “we”, “us”, or “our”), collects, uses, discloses, and protects personal information when you use the Zwik website, mobile application, and related services (“Service”).
By accessing or using Zwik, you agree to the collection and use of information in accordance with this Privacy Policy.
1. INFORMATION WE COLLECT
a. Personal Information
We may collect the following information when you use Zwik:
Full name
Phone number
Residential address
Location data (for service availability and assignment)
b. Device & Technical Information
We may automatically collect:
Device type, operating system, and app version
IP address and diagnostic data
App usage logs and crash reports
c. Payment Information
Payments are processed through third-party payment gateways such as Razorpay.
Zwik does not store your card, bank, or UPI details.
2. LOCATION DATA
Zwik collects foreground location data only for:
Determining service availability
Assigning service professionals
Navigational and operational purposes during service delivery
Zwik does not track location in the background when the app is not in use.
3. HOW WE USE YOUR INFORMATION
We use your information to:
Provide and manage services
Assign and coordinate service professionals
Process payments and refunds
Send booking updates and service notifications
Improve app functionality and user experience
Communicate promotional and marketing messages (where permitted)
4. COMMUNICATIONS
Zwik may contact you via:
SMS (using services such as Twilio) for booking updates
In-app push notifications for service and promotional communication
WhatsApp messages for marketing and updates
You may opt out of promotional communications at any time.
5. CALL HANDLING
Calls between users and service professionals may occur directly using phone numbers.
Zwik does not record calls.
Call masking may be introduced in the future to enhance privacy and safety.
6. DATA SHARING & DISCLOSURE
We share personal data only with:
Zwik employees and service professionals for service delivery
Payment service providers (e.g., Razorpay)
Communication and notification service providers
Analytics and performance monitoring tools
Zwik does not sell or rent your personal data to third parties.
7. FUTURE IDENTITY VERIFICATION
Zwik does not currently collect identity documents from users.
In the future, identity verification may be introduced for safety and compliance purposes, and such data will be collected only with explicit user consent.
8. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, misuse, or disclosure. Access to personal data is restricted to authorized personnel only.
9. DATA RETENTION
We retain personal data only for as long as necessary to:
Provide services
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Data is securely deleted or anonymized when no longer required.
10. USER RIGHTS
You have the right to:
Access and update your personal information
Request deletion of your data
Withdraw consent for data processing (where applicable)
Requests can be made by contacting us at admin@zwik.in.
11. CHILDREN’S PRIVACY
Zwik is not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.
12. THIRD-PARTY LINKS
Our Service may contain links to third-party websites or services. Zwik is not responsible for the privacy practices of such third parties.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Service after changes constitutes acceptance of the updated policy.
14. CONTACT US
If you have any questions or concerns about this Privacy Policy, contact us at:
📧 admin@zwik.in
📞 78424 90066 / 78424 90088